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Hi there, 

 

The Omicron variant has proved a significant challenge for many worldwide. As shared by the Government, there is now Omicron transmission within our community, with the country moving to the ‘Red’ Traffic Light setting.

 

After navigating through COVID (and the many challenges it brings) over the past two years, we’re confident in the plans and preparations we have in place. Please read on for an update on Lion’s Business Continuity Plan (BCP) and steps we are actioning at this time.

Implementing our BCP and action plan

With our BCP in place, we’re now implementing key plans across our business units, which will remain fluid and continually reviewed/updated as required.

 

A number of these measures are already underway or ready to activate should there be a significant impact to Lion’s business or further changes to the Government’s Traffic Light settings (with widespread community transmission evident).

2022 - Multiple venues icon.png    Lion operational sites and offices 

Our operational sites and offices around the country have now stepped up their COVID protocols in line with restrictions required under the ‘Red’ Traffic Light setting.

 

This includes the Pride, where shift segregation has been reinstated, allowing for a 30-minute break between shifts to ensure there is no contact. We are also awaiting imminent delivery of our Rapid Antigen Tests (RATs) to aid our ongoing testing protocols.

 

Another key initiative is building workforce capacity and resource across our key production sites and support teams, as well as upskilling team members in non-critical roles, to provide support in times of increased pressure.

delivery2.png   Logistics and deliveries

With the move to red, our carrier providers have confirmed that their deliveries will be reverting to contactless effective immediately, to limit contact with customers.  This means that the previous contactless delivery process will be reinstated, where orders will be left in the designated drop-off area outside your venue.  

 

Please make sure a team member is on site between 9am – 5pm to receive deliveries that are due. The delivery driver will sign on your behalf, however it is required to capture your name on the docket, to be used as proof of delivery. 

 

Should our delivery and freight network come under increased pressure, we will turn our focus to optimising carrier resources, adapting when and how we will deliver across regions. Delivery days may be altered to help manage busy mid-week deliveries. 

forecast2.png   Product and supply

If our stock levels come under pressure, SKU prioritisation will be activated alongside order quantity requirements for customers. Customers will also be asked to review their order frequency and size, to support our team's picking and packing processes.

service.png    Service support

We also anticipate a high volume of calls and enquiries through our Service Excellence Team, which may result in extended wait times for enquiry and issues resolution. To help mitigate this backlog, customers will be asked to complete all of their business through our Customer Portal, including the processing of orders, raising enquiries and pick up requests.

communications2.png    Communications

As with previous COVID outbreaks, our communications will continue to be regular, both through our EDM’s (such as this email) and on the Customer Portal to ensure information and updates are provided quickly.

Our team are committed to working closely with you as this situation evolves and will be in touch should any of the above measures need to be actioned. In the meantime, please don’t hesitate to reach out to your Sales Executive or the Service Excellence Team on 0800 10 72 72 if you require further support.

 

Kind regards, 

 

Guy Blaikie

Sales Director NZ

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